Hospitality Event Management and Leisure – Enterprise Business Transformation
An Introduction To Our Hospitality and Event Management Platform
Modus Business Transformation Core Modules
Building, Driving and Sustaining your Business Transformation and embedding a 'Transformation As Usual' platform.
01 - Business Model Management - Manage and Adapt
With the Modus ETP Business Model Management Hub, your hospitality enterprise can navigate transformation smoothly, ensuring sustained success and growth.
The Business Model Management Hub in Modus ETP is a powerful tool designed to help hospitality enterprises manage and adapt their business models effectively. This hub provides comprehensive insights and strategies for current and future business models, addressing key areas such as markets, customers, products, and services. Here's why it's essential:
• Business Model Management: Set up, analyze, and optimize your business models to stay competitive and responsive to market changes.
• Business Transformation Survey: Conduct detailed surveys to assess your current business state and identify areas for transformation.
• Transformation Strategy Hub: Develop robust transformation strategies that align with your business goals and market demands.
Why It's Important:
• Stay Competitive: Continuously adapt your business model to meet evolving
market demands and customer expectations.
• Comprehensive Analysis: Gain deep insights into various aspects of your
business to make informed decisions.
• Strategic Alignment: Ensure your transformation efforts are aligned with your
overall business strategy for cohesive and effective changes.
Benefits:
• Enhanced Agility: Quickly respond to market changes and customer needs.
• Increased Efficiency: Streamline operations and eliminate inefficiencies.
• Improved Performance: Boost overall business performance through
strategic adaptations.
Benefits:
• Enhanced Visibility: See the entire value chain and understand how different
parts of your business interact.
• Informed Decisions: Make data-driven decisions to optimize performance
and drive growth.
• Strategic Alignment: Ensure your operations are aligned with your strategic
goals for better coherence and impact.
02 - The Value Chain Modeler - Manage and Adapt
With the Modus ETP Value Chain Modeler, your hospitality enterprise can achieve a thorough understanding of its business model, facilitating strategic growth and operational excellence.
The Value Chain Modeler in Modus ETP is a vital tool for understanding and optimizing your entire business model. It enables you to articulate, illustrate, and plan your business growth by providing a comprehensive view of your end-to-end value chain.
• Value Chain Analysis: Gain insights into every aspect of your business
operations to identify strengths, weaknesses, and opportunities.
• Value Chain Surveys: Conduct detailed surveys to gather data and
feedback, ensuring all touch points are covered and understood.
• Target Operating Model: Develop a strategic operating model that aligns with
your business goals and drives efficiency.
Why It's Important:
• Comprehensive Understanding: Get a complete picture of your business
model and its touch points to make informed decisions.
• Strategic Planning: Articulate and plan your business growth effectively by
leveraging detailed value chain insights.
• Optimized Operations: Improve operational efficiency and effectiveness by
identifying and addressing bottlenecks and gaps.
03 - The Operating Model - Organise and Sustain
With the Modus ETP Operating Model, your hospitality enterprise can achieve organized, efficient, and sustainable operations, driving growth and excellence.
The Operating Model in Modus ETP is essential for organizing and sustaining your business by defining, capturing, and visualizing operational processes and activities. It acts as a living knowledge hub, providing an ongoing training guide through multiple operating models.
• TOM and Operating Model Design: Develop a robust Target Operating
Model (TOM) that aligns with your strategic goals.
• Operating Model Components: Define and manage the essential
components of your operating model for clarity and efficiency.
• Product and Services Value System Design: Optimize the design of your
products and services to maximize value.
• Customer Experience Design (CX): Enhance customer satisfaction by
designing superior customer experiences.
• Business Role and Skill-Based Design: Structure roles and skills effectively
to improve performance and productivity.
• Process Support Office: Provide continuous support and governance for all
business processes.
Why It's Important:
• Organized Operations: Streamline and organize your operational processes
for greater efficiency.
• Sustainable Practices: Maintain a living hub of process knowledge that
evolves with your business.
• Ongoing Training: Use multiple operating models as a continuous training
guide to keep your team up-to-date.
Benefits:
• Enhanced Efficiency: Improve operational efficiency by clearly defining and
managing processes.
• Better Customer Experience: Design and implement processes that
enhance customer satisfaction.
• Continuous Improvement: Foster a culture of continuous learning and
improvement through ongoing training and support.
With the Modus ETP Transformation Assets and Portfolio Module, your hospitality enterprise can achieve seamless and effective transformation, driving growth and excellence.
Benefits:
• Streamlined Execution: Use pre-defined templates and methods for efficient transformation.
• Comprehensive Management: Manage all aspects of transformation from
planning to implementation.
• Continuous Improvement: Regularly review and optimize transformation
processes for sustained success.
04 - The Transformation Assets and Portfolio Module - Discover and Transform
The Transformation Assets and Portfolio Module in Modus ETP is designed to help hospitality enterprises successfully execute and deliver their transformation vision by utilizing a comprehensive library of pre-defined templates and methods.
Key Features:
• Portfolio Management Office: Oversee and manage your entire portfolio of
transformation projects.
• Pillar/Initiative Management Office: Coordinate and manage specific
strategic initiatives.
• Program Management Office: Ensure cohesive management of
transformation programs.
• Project Management Office: Manage individual projects effectively with best
practices.
• Project Support Office (Virtual PMO): Provide virtual support and
governance for all project activities.
• Centralized and Connected Transformation Assets: Access a vast library of
tools and templates to streamline transformation efforts.
Importance:
• Value Chain Analysis: Understand and optimize your business processes.
• Business Model Analysis: Evaluate and improve your business model for
better performance.
• Transformation Strategy: Develop and implement effective transformation
strategies.
• Transformation Mobilization: Prepare and mobilize resources for\
transformation initiatives.
• Planning Management: Ensure detailed and effective planning for all
projects.
• Transformation Log Management: Keep track of transformation activities and
progress.
• Value Chain Analysis
• Business Model Analysis
• Transformation Strategy
• Transformation Mobilisation
• Planning Management
• Transformation Log Management
• Financial Management
• Communication Management
• Operating Model Management
• Process Design Management
• IT Design Management
• Build and Test Management
• Implementation Management
• Change Management
• Personal Development Assessments
• Training Management
• Organizational Design Management
• Transformation Review
• Optimization and Governance
05 - Organizational Change Management - Unite and Thrive
With the Modus ETP Organizational Change Management, your hospitality enterprise can unite and thrive, driving successful transformations and sustained success.
Organizational Change Management in Modus ETP is designed to ensure full adoption of change by engaging and building organizational structures, pathways, and skills down to individual roles.
• Change Management Office: Centralized hub for overseeing and driving
change initiatives.
• Comms Management Office: Ensure effective communication throughout the
change process.
• Organizational Design Management Office: Develop and manage
organizational structures for optimal performance.
• Leadership Development Practices: Cultivate strong leadership to guide and
support change.
• Change Workbench: Tools and resources to manage and implement change
effectively.
• Adoption and Course Correct: Monitor adoption rates and make necessary
adjustments to stay on track.
• Training and Launch Academy: Provide comprehensive training to ensure
successful change implementation.
Why It's Important:
• Successful Change Adoption: Achieve full adoption of changes across the
organization.
• Enhanced Communication: Maintain clear and consistent communication
during transformations.
• Strong Leadership: Develop leadership capabilities to support and drive
change.
• Optimized Structures: Create effective organizational structures that
enhance performance.
Benefits:
• Increased Efficiency: Streamline processes and improve overall efficiency.
• Improved Employee Engagement: Engage employees at all levels to ensure
smooth transitions.
• Sustainable Growth: Foster a culture of continuous improvement and
growth.
With the Modus ETP Engagement Hub, your hospitality enterprise can share information effectively and guide teams through successful transformations, driving understanding and sales.
Why It's Important:
• Enhanced Communication: Ensure clear and consistent communication
across the organization.
• Increased Engagement: Keep everyone involved and informed, boosting
morale and participation.
• Streamlined Collaboration: Facilitate seamless collaboration between
different teams and departments.
• Real-Time Updates: Stay on top of critical updates and changes with timely
alerts.
06 - Engagement Hub - Share and Guide
The Engagement Hub in Modus ETP is designed to centralise and streamline communication, ensuring everyone is informed and aligned throughout the transformation process.
• Centralize Transformation Comms: Consolidate all transformation-related
communications in one place.
• Latest News: Stay updated with the latest news and developments.
• Poll Surveys: Conduct surveys to gather feedback and insights from your
team.
• Transformation Team Areas: Dedicated spaces for transformation teams to
collaborate and share information.
• Business Team Areas: Separate areas for business teams to stay informed
and engaged.
• Calendar Roadmaps: Visualize important dates and milestones with
integrated calendar roadmaps.
• Language Capability: Support for multiple languages to cater to a diverse
workforce.
• Transformation and Change Alerting: Receive alerts and notifications for
important updates and changes.
Benefits:
• Improved Efficiency: Reduce communication gaps and improve overall
efficiency.
• Better Decision Making: Gather insights through surveys and feedback to
inform decision-making.
• Stronger Alignment: Ensure everyone is aligned with the transformation
goals and processes.
Transformation As Usual Capability Model
Individual and Team Capability Development
