​The Operating Model

Core Features:

• Capture the Living Operating Model to understand and compare the changes needed to deliver the Business Model (Including Business Model Lenses, Dimensions, Instances, Levels, Components, Process Life Cycle, ability to Govern and Optimize)
• Connect with the Target Operating Model Delivery

• Connect with the Organisational Change Management Delivery
• Connect with the Transformation Portfolio Delivery

For Commercial Director - 1. Focal Point of Transformation 2. Drives the Living Operating Model

​OM Instances:

• Live
• As-Is 

• Transitional
• To-Be

​OM Lense Criteria:

• Region
• Functional / Teams
• Category
• Product 

• Service
• Customer
 • Supplier
• Brands 

​OM Dimensions Cover:

• People
• Process
• System
• Data

• Customer
• Product
• Services
• Supplier 

​OM Process Flows:

• L-1 (Industry Level Flow)
• L0 (End to End process flow of the organisation)

 • L1 (Top Level process areas under L0)
• L2 (Functional Level Process Variances) 

• L3 (Team, Role and operational process details)
• L4 (Detail level with process step understanding) 

​OM Process Lifecycle:

• New

 • Amend

• Delete 

​OM Components Cover:

• KPI
 • RACI
• Rules

• Policy
• Training Material
• Governance  

(Any Element from Transformation Assets)

​OM Process Optimisation:

• Process Workflow Intelligence 

• Process Automation  

​OM Process Governance:

• Repeated process execution Tracking

• Milestone governance